Have you ever considered getting an inbound phone number for your business?
Well, if you haven’t, we are going to provide you with food for thought.
Although it does involve an extra cost, there are some compelling reasons why you should secure your organisation a phone number that starts with 1300 or 1800.
In this post, we’ll outline nine of them. So, let’s get into it!
- Makes your business look more professional
One of the main reasons to get an inbound number is because it makes your company appear more professional, reliable and successful.
Additionally, it provides potential customers with increased confidence in your ability to meet their query and fulfil their order, while at the same time squash any concerns they might have about calling a landline or mobile number.
For this reason, inbound numbers, such as those offered by Telcoworks, should be seen as a cost-effective way to enhance the credibility of your business.
- More Memorable
The great thing about 1800 or 1300 phone numbers is that they are much easier for people to remember.
That is because instead of having to remember a ten-digit number, you effectively only have to focus on the last six of them.
Best of all, they can also be customised to reflect numerical patterns, such as 1800 123456 or specific words like 1300 Coffee or 1800 Writer, which instantly enhance brand recognition.
As a result, businesses who have these types of numbers can often enjoy a competitive advantage over their rivals.
- More Professional Call Management
Time is a precious commodity in business, particularly when you run a small company. Therefore, it is important to streamline your operation as much as possible.
Through a variety of call-handling features and functions, inbound phone numbers enable you to do this by qualifying the nature of the call. For instance, through touch-tone options where you press 1 for sales, 2 for accounts, 3 for customer service etc.
This technology reduces the amount of wasted staff time on irrelevant phone enquiries, by farming them straight to those individuals with the expertise and knowledge to best deal with the enquiry.
- They work all over Australia
Inbound numbers can be used to call you from anywhere in Australia.
So, if you receive customer orders from all over the country, you should consider getting one.
You customers will be able to call your 1300 or 1800 number from wherever they are based – whether that be in rural WA or the Sydney CBD.
Additionally, possessing a uniform national phone number as your main point of contact, automatically suggests your business services to all parts of Australia.
- Makes Growing Your Operation Easier
If you want to grow your operation by opening new offices, having an inbound number makes this transition easier for customers.
Instead of trying to find the phone number of the nearest office to where they are calling from, they can seamlessly be directed to it through the 1300 or 1800 phone number, within a matter of seconds.
Additionally, it saves you a lot of money, as you are not needing to fund separate landline phone numbers for each office.
- You can relocate without disruption
Should you ever need to relocate your office, having an inbound number is easily transferable.
It can also save you a lot of time and money from having to update your website and directory listings, as well as reprint marketing materials and signage.
Perhaps more crucially, it also reduces the chances of your customers phoning incorrect or out-of-service numbers, which might lead them to conclude that you are no longer in business.
- They offer great flexibility
For those who spend a lot of time out of the office, inbound numbers enable your customers to get in touch with you when you are not at your desk, while still maintaining the air of professionalism such numbers bring.
Calls can be diverted directly to your mobile or another landline, depending on where you are – anywhere in the country.
In addition, they can also be rerouted to an answering machine or SMS if you are unable to take the call because you are out of range or are in the middle of an important task.
- Better analytics for marketing campaigns
Due to them being customisable, the data provided from specific inbound phone numbers can help you to better analyse the effectiveness of your marketing and advertising campaigns.
Companies can choose to have a specific phone number for a particular campaign, in the knowledge that every call they receive to that number will be in response to the marketing initiative.
This enables businesses to better analyse their ROI based on the number of calls they received.
- Cheaper to call for some customers
Depending on the call plan they are on, some customers might be reluctant to phone a mobile number due to the costs involved, particularly if they are out of state.
However, calling a 1300 or 1800 inbound number is often cheaper for them, especially from a landline, regardless of how long they are on the phone for.
As a result, having an inbound phone number can result in you receiving more calls overall.
