Global Gurus

Call centers are some of the most demanding, fast-paced working environments around. Managing a call center is not an easy job. It requires strategic planning, hard work, tough decision-making, and the ability to pick people...

Customer feedback is more essential than ever for companies looking to stay ahead of their competition. However, managing and analyzing this valuable information can be daunting for even the most organized businesses. Technological advances...

Discover the essential read for 2024 handpicked by Global Gurus! From leadership to innovation, these 10 books offer invaluable insights to fuel your personal and professional growth. Stay ahead of the curve and dive...

Car wash businesses must prioritize excellent customer service to stand out in a competitive market. Customer satisfaction drives repeat business, enhances reputation, and increases profitability. Focusing on the customer experience not only boosts customer...

The landscape of customer service has undergone a dramatic transformation over the past decade, driven by leaps in technological capabilities. Businesses across all sectors have turned to advanced solutions to enhance their interaction with...

There are a lot of common e-commerce mistakes that people make when they get started. Although they dream of success, one of these mistakes can derail them completely. Poor customer service is something that...

There is no denying that the customer is king. Organisations with the best reputations all share one thing in common - excellent customer service. Most people associate customer service with picking up the phone...

Are you looking to boost customer satisfaction and loyalty in your retail business? Discover the power of customer-centric retail, where personalization and loyalty programs take center stage. By tailoring your offerings to individual preferences and rewarding...

As a brand, it's essential to stay on top of the competition. To do this, you need to come up with new creative ideas that will set you apart from others and make your...