Global Gurus

The connection between customer loyalty and business stability is a direct and powerful one. Studies have consistently demonstrated that returning clients are more likely to stick with a brand over time and less likely...

by Ron Kaufman Uplifting Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes:  First, improve your customer’s experience – to help you attract customers, keep...

By Ron Kaufman When things go wrong, your customers will complain. Surprisingly, this can be good for you and constructive for your organization. Here are 10 ways customer complaints can benefit you and your organization. 1. Identify...

By Teresa Allen, Global Service Guru A recent global customer service study by Microsoft looked at customer service around the world and how customers perceive their interactions.

by Teresa Allen While watching the never ending media commentary on the the 2016 election, it occurred to me that the political arena is not the only place where a new reality has emerged. The fight for...

by Ashok Agarwal As customer expectations are sky high so the delivery systems too must match with the consumer aspirations. The unit is there because the customer is there. The production is there because the demand...

by Teresa Allen Whether you are single or married, you may need to get engaged this year! According to a recent Gallup Study on the State of the American Workplace  there is a definite link between...