Jay Baer has spent 30+ years helping businesses gain and keep their customers.
Jay is a 7th generation entrepreneur. He has authored 7 books on business growth, customer experience, and marketing. And he has founded 5, multi-million dollar companies.
Jay has advised hundreds of brands worldwide in a career that began in 1993, when domain names were still free, and he’s worked on behalf of 40 FORTUNE 500 firms.
He is the only person to be named a Global Guru in both customer experience and Internet marketing.
In 2023 alone, he was also named by various organizations as a top 10 customer experience influencer, a top customer experience leader, a top content marketing influencer, a top 10 digital marketing expert, a top B2B marketing influencer, a top customer experience speaker, and a top customer service speaker.
Jay’s new research and speaking focus is about how businesses can differentiate by satisfying customers’ increasing need for speed. He is also a market research expert, and produces annual studies of consumer trends, which he uses in his books and speaking engagements. His comprehensive report on consumer patience and business responsiveness is the deepest dive ever conducted on speed and its correlation with business success.
He’s been inducted into the Halls of Fame for professional speaking and word of mouth marketing, and for a decade was the co-host of the Social Pros podcast, twice named best marketing podcast in the world by the Content Marketing Awards.
Jay’s published works include:
The Now Revolution – about social business and its impact on hiring and customer loyalty.
Youtlity – about the power of helpfulness and content marketing.
Youtility for Accountants
Youtility for Real Estate
Hug Your Haters – about how to handle customer service in the digital age
Talk Triggers – about how to create customer conversations with unexpected operational flourishes
The Time to Win – about how businesses can use responsiveness as a distinct competitive advantage, and why speed is the most important element of customer experience.
In addition to his work in customer experience and marketing, Jay is one of the world’s leading tequila influencers, and has hundreds of thousands of followers who rely on his reviews and recommendations about all things agave.